ReAI test store · Checkout payments work; test the full flow
ReAI/ commerce
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CONCEPT 39 / 87

Search synonyms without misleading matches

Map shopper vocabulary to documented product types and attributes. Synonyms should bridge language, not invent functionality.

Research context: Baymard · Search query types ↗

01 / THE PROBLEM

Travel cup and termokopp may describe the same type; waterproof and water-resistant mean different things.

02 / WHEN THIS FITS

Start with a small maintained alias list. Use support questions and task tests to identify gaps.

Try the pattern

Task and expected result

  1. 01

    Search travel cup and compare with termokopp.

  2. 02

    Search blue 500: attributes must belong to the same variant.

  3. 03

    Do not add medical or technical promises as synonyms.

Open this in the test plan ↗

How to investigate value

Observe whether participants find an item meeting every need, not just how many cards they click. For measurement: relevant selections per eligible search/list visitor.

Watch for side effects

Zero results, false variant matches, lost list context and slow filters. More product-page visits are not necessarily better.

This is a proposed investigation, not a measured result. Choose one hypothesis and define the audience before testing.

Build a measurement plan for this concept ↗

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